1. Cancellation Penalties
All orders are considered firm and cannot be canceled except upon written authority of the factory. If production yardage has not be woven, dyed, sublimated or printed a cancellation charge will be billed of twice the weaving card / art / screen charge, paper charge and fabric charge (graphic image tie cancellation charge is $2,500.00 (A)). If production yardage has been woven, dyed, sublimated or printed or is in the process of manufacture, cancellation will not be accepted for any reason and the invoice as acknowledged will become due and payable upon request.

    2. Delivery
Delivery is not a condition of any order. Every effort will be made to meet required dates. However, goods will be shipped and billed even if delivery dates have not been met. We are not responsible for carriers freight losses and delivery times. Strike-offs / preproduction proofs can be waived in order to expedite deliveries. A signed waiver must be signed and full cash in advance must be paid on any order a strike-off is waived.

    3. Shipping Information
Ties: average 35 lbs. per carton of 100 ties in gift boxes. 10 lbs. carton of 120 ties in poly sleeves. Scarves average: 27 lbs. for 250 scarves in scarvelopes. 18 lbs. carton of 250 scarves in poly sleeves. Destination shipments: no extra charge. F.O.B Chicago. Split shipments: add $1.00 extra each additional shipment. Inserts: Inserts supplied will be inserted in packaging for not additional charge, Upc Coding: available for an additional $ .30 per piece.

    4. Cooperative Pricing
Special pricing is granted on formal cooperative orders. Design minimum requirements must be observed. Each item in this catalog has different minimum requirements for co-op pricing, please inquire for each item. Evidence of publication catalog must be submitted. No exceptions.

    5. Terms
Credit terms are determined at time of order. Deposits may be required. Net 30 terms for invoice date with credit approval prior to order. Insufficient credit information will require a deposit or full cash advanced. Orders that require we waive a strike-off will require cash in advanced with a signed waiver. A monthly service of 2% will be accessed per month to all past due accounts plus attorney fees and court costs. MasterCard, Visa and American Express are accepted.

    6. Order Acknowledgement
All orders will be acknowledged within 24 hours following receipt of order.

    7. Tolerance Levels
In the manufacturing of our products, certain tolerance levels are acceptable. For example: the length of ties and the size of our scarves may vary. This can be caused by the give of the fabric. Sometimes the fabric will stretch or shrink when dyed or printed on. Color matching can also vary depending on the color combination and the fabric used. The variable are considered commercially acceptable.

    8. Over / Under Run 
Every order is subject to a 10% over / under run. This will be billed accordingly. We will try our hardest to honor orders marked " NO OVERS" but it is not guaranteed. We cannot always ship[ the exact quantities due to the manufacturing yield and processing.

    9. Care / Cleaning
Most of our products can be dry-cleaned or hand washed successfully. However, due to chemical changes in the dry cleaning industry we cannot be held responsible for any damage caused by using this process.

    10. Set Up Tool
All screens, molds, weaving cards, artwork or special tools used to complete the order remain the property of the factory without exception.

    11. Product Availability and Pricing
We reserve the right to add, change or delete within our product line at any time. Prices may change without notice.

    12. Art Presentations
We can provide both full color or black and white artwork. We have our own in house graphics design department that can provide these presentations within 5-10 working days. Simple color artwork is available for $50.00. More complex artwork will be billed accordingly. Black and white artwork is available at no charge.

    13. Returns and Claims
All returns and claim s must be made within 7 days of the receipt of the completed order. No goods will be returned without authorization or written approval from the factory.

E-mail us with any comments or questions at
info@carterholmes.com

OR

Please call us at 1-262-215-5494

™ Trademark 1989, Carter & Holmes. All rights reserved

This page was last updated on 07/24/2009 by:
Designs By Amy